Is this how you treat an elderly Customer who has banked with you over

Absolutely shocking that my 89 year old father who had his entire pension and money taken out of his bank account and was left penniless on 26th August 2021, is still trying to sort this matter out. He has done everything you required re Police, going to and from the bank to sort it out. He was given numerous contact numbers and email addresses. No communication of what is going on and the contact details that were given to him are out of order or not answered. STANDARD BANK EMPLOYEES WE DO NOT WANT the usual standard replies we got before that you are sorry blah blah blah and that we will send you an email. This does not happen. I want you to call my father-in-law personally via his cell phone (you have and my contact details) at once to explain what is going on. He is 89 years old, he is not mobile but his mind is sound, and is utterly disappointed at the shoddy treatment. How is he supposed to pay his bills, yes they still come in and you expect to be paid!!!!