VL
Veronica L

1 reviews | Active since Jun 2017

15 Jun 2017, 16:26

is this how standard bank customers are treated?

<p>I just took a call on my daughters cell phone from some clown at standard bank. When I asked what it was about he said he wanted to speak to my daughter. I said she was unavailable and asked again what it was about. He again said he wants to speak to my daughter which I said no to. And then he put the phone down on me. Is this how standard bank treats their customers? Please contact me for my daughter cell number to trace the call as I expect his person to be dealt with or I will continue to complain on other social media platforms. </p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2017, 12:26
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply14 Jul 2017, 09:39
Official

Good day

The recent attempts to call you have not been successful, hence sending you an email.

We assure you that service quality is essential to us and we are determined to provide the service levels that you are entitled to expect. It is not our intention to inconvenience you in any way.

Regards

Zuziwe Mdingi

Complaints Resolution Centre