Is this how all potential banking relationships starts

<p>I app**** for a cheque account with Standard Bank on 08/07/2016. They then provide me with an e-mail address to send supporting documents after application. The e-mail address they provide does not work and when calling customer services they can’t assist either cause it’s an online application and this after being on hold for over 7 minutes on two separate occasions.</p> <p>I then tweeted regarding this bad service and receive a call back and response on 09/07/2016. I was then asked to resend the documents and a call back 11/07/2016 from Thulani Kiviet which never happened</p> <p>Two weeks later I receive an sms stating that our couriers will be in contact with you regarding the delivery of your cheque card.</p> <p>I then call customer service to inform them I am not interested in this and that they should close the account.</p> <p>I get told that no, you have to go to a branch to close the account even though i haven’t received any other communication and not even an account number not even a confirmation e-mail stating that the application was successful. MORE INCONVENIENCE!!!!!!!!!!!!!!</p> <p>And if I don’t go as soon as possible the bank charges will pile which I will be liable for. This is completely pathetic</p>