NM
NATASSHA M
1 reviews | Active since Dec 2018
15 Oct 2019, 10:20
IS THIS *****
I did a forex transfer to my brother in the UK at HSBC on 1 October and still, he has not received the transfer. The account number on the transfer form that I filled in does not correspond to the transfer document issued by Lerato at Standard Bank.
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Replies (2)
Standard Bank's replyOfficial
15 Oct 2019, 18:57Hello Natassha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
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Standard Bank's reply15 Oct 2019, 18:57
Official
Hello Natassha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
21 Oct 2019, 09:36Dear NATASSHA MOODLEY
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply21 Oct 2019, 09:36
Official
Dear NATASSHA MOODLEY
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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