Is this Elder Abuse at its worst ???

I haven't had business dealings with Standard Bank for well over 25 years except for a burial policy taken out probably about 30 years ago.

Out of the blue, I get a call to visit the Walmer Park Branch to do a Rica (?) update.. Three days after the call, on Thursday 30th May, despite being ill, I visited the bank with all my documents and after nearly an hour of finger prints and signatures and I guess verification checks I'm told all is in order.

Imagine my surprise when 2 weeks later I get a message to visit the bank to update my details. I immediately responded with a letter giving the date of my visit and the name of the person who attended to me.

Imagine my shock and dismay to receive yet another call from the same person today requesting me to visit the bank to update my details. It transpires that Standard Bank has not updated my Identity details from what they originally had on file pre - new dispensation.

Please can I visit the bank to make sure the ""00' at the end of my ID number has been merged with the "01" of my ID number.

I am nearly 80 years old, an insulin dependent diabetic with stage four Parkinson's disease. This entire episode has really upset me. I can't just 'visit'' the bank yet again as I have difficulty walking, and also have difficulty understanding what exactly is going on because of the cognitive Parkinson's..

To me this is elder abuse at its worst !!!

If there is anyone at Standard Bank with some compassion, please assist me.