Is this a bank or a bunch of ******* ?

I am frustrated and extremely angered with the service I had received so far . I have been into the Gateway Umhlanga branch on numerous occasions and all I can say is wow service and the way a customer is treated is beyond pathetic . I have fees that I am been charged on my account up to four times a month but get the same ******* explanation which makes no sense I have been to the branch once again with all screenshots I had taken of my mobile banking app as proof of these injustice but yet again I cannot get a straight forward explanation . I requested to speak to the Branch manager and a lady claiming to be the branch manager named Lolly was even more frustrating to deal with then the initial consultant .; Is there any possible way to take this matter further or do we need to look at the legal route as this bank has zero concern for our interests... Daryl Govender an extremely un-happy client.