JM
Juliana M
1 reviews | Active since Jan 2015
10 Dec 2018, 12:23
Is there someone there?
I called customer service on to make enquiries on our home loan. I did not pass all security questions and was referred to a branch. We went to Cape Gate on 17 November. I did not get to see a consultant. Line was long, so hostess provided input. I sent email to ********** on 19 November - got no auto reply. Phoned 26 November for direct email for home loans. Sent email to ********** - no auto reply. On 30 November got message that your mailbox was restored and should resend email if assistance required. Email sent and auto reply received GYXPROD2 with note that response should be within 48 hours. Still nothing. Can someone urgently respond to email as I am not able to take calls at work?
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Standard Bank's replyOfficial
10 Dec 2018, 15:13Dear Juliana Myburgh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply10 Dec 2018, 15:13
Official
Dear Juliana Myburgh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***