Is there really a Prestige account or are we being fooled?

I am a young professional and recently joined Standard Bank's 'Prestige Banking'. I have had so many hassles with this bank, I am not sure what service I will be paying for??? On paper the Prestige option looks great but have received none of that service.

There has been no Prestige banker who has contacted me to at least welcome me, understand my financial well being as promised. I have been to the branch at Dainfern Ridge and was told they cannot assist because they do not have a Prestige Banker. I later visited the Woodmead branch and had to ask to be allocated a banker which in the last 2 months no one has contacted me. I mean really this is pathetic!

Standard bank please do something about the consultants you have at your branches. No one is solution driven, its not about assisting the customer, its just a sorry we don't offer that service. Now I switched from Nedbank for a better service. Please let me know if you cannot offer the service I pay for and I will explore another bank.