Is there communication and customer service

I app**** for a credit card at the branch and nothing was communicated, then I call to find out what's happening, only I was told nothing is showing on the system after few weeks of my application, the did again an application telephonically nd still I had to follow it up after 3weeks of no communication and was told my application was unsuccessful. But a day later I got a call from standard bank that I qualify for a credit card, I asked the lady to call me back later but she didn't. I wonder what is going on if it looks like everyone there doesn't know feedback or communication with customers... I would really like to have credit card with them but it's such a hustle to get one... Lack of customer service...