Is Standard bank private bankin

Being a client for 30 years with Std bnk, having 2 house bonds with them and a 3rd bond with SA Home loan,my CREDIT RECORD HAS BEEN EFFECTED due to Standard bank canceling one of my bond accounts. I work out of the country a lot. It is so strange that the home loan department does not take time to update my private banker about the a shortfall on a property that I sold. A shortfall of R 79 618.00 has effected my new bond application (Bank submission ref: ********** ) yet Std Bnk allows me R100 000.00 Revolving credit. Although I have never defaulted with any of my bonds held with Std Bnk one simple communication error that the bank could have used is contact Tyger Manor branch my private banker. This simple issued could have been avoided. Akani Mathebula with regards to Ref ********** 29 your department should made other means of communication if people like me that travel cannot access telephone calls, Customers like myself pay Std Bank fees to have a private banker to assist clients like myself however it shows that having Standard private bank privileges don’t always work look at what has happened to me. Is the fee of R348,03 per month for private banking worth it, look what has happened to me. Std bank has decline my 4th bond application because of a shortfall that could have been easily dealt with. Absa has offered me a bond I don’t even bank with Absa.