Is Shocking Service Standard?

<p>A telesales person convinced me to sign up with Standard Bank's UCount rewards program and I have been a member since 9 December 2016. I have to date still not received a single point. I have tried on numerous occasions to query this with my local branch but to no avail. I have also made numerous calls to the UCount department and eventually spoke to a consultant who said that the query had been escalated and that she would call me weekly to inform me about the progress. To date she has called me twice with nothing positive to report. This is absolutely shocking service and I have been patient long enough. What does escalating the problem really mean? </p>