AJvR
Alida Janse van Rensburg
1 reviews | Active since Mar 2021
12 Mar 2021, 16:33
IS NOBODY WORKING AT STANDARD BANK DECEASED ESTATES DEPARTMENT?
I am an executor of an estate. For weeks (since mid February 2021) I am struggling to communicate with them. They do not answer phones and when you send correspondence they reply that their portal is off line. I need a certificates of balance and closure of the deceased account to enable me to proceed with my administration process.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
15 Mar 2021, 15:17Hello Alida,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply15 Mar 2021, 15:17
Official
Hello Alida,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********