Is it really so difficult?

On the 25-01-2016 I requested a annual bond statement for 28/02/2015. I also chatted to someone on your Facebook page and got many many copy and paste responses. First I get pawned off to no less than 2 different departments and I finally get confirmation that the matter will be sorted by 01-02-2016 from [Email Removed] Today I get an email requesting me to basically start at the beginning and phone home loans?? This total waste of mobile minutes (hang on for at least 20 minutes) is a complete waste of time.<br> <br> This is just another example of 'no one cares' attitude.<br> Fed up with you guys.