Is it just me or is Standard Bank ignoring me...

I have been trying in vain to get constructive feedback from the bank regarding my home loan repayment and requests for the correct email address for correspondence relating to this matter. The following entities have been emailed: [Email Removed] [Email Removed] [Email Removed] but none of them have been willing to assist.<br> <br> I've been given a telephone number, but no email address. Might this be that Standard Bank is trying to avoid putting things in writing due to possible legal repercussions...?