Is Internet Banking really worth the hassle?

<p>I went to the Secunda Branch of Standard Bank on May, 13 2016 to change my mobile number. The consultant explained that he changed the number and it will be activated once I completed the internet banking login.</p> <p> </p> <p>So I got home and attempt to login to my Standard Bank Internet Banking site. I received the confirmation sms (OTP) and completed the steps online. Suddenly my information did not match their records. I have sent an e-mail ********** explaining my situation. I have received an automated response stating that a consultant will respond within 48 hours. No response as yet from their side.</p> <p> </p> <p>The number got activated, because I receive notifications via SMS - BUT my Internet Banking is useless at this moment.</p> <p> </p> <p>I send another e-mail on May 27, 2016. Received the same automated response.</p> <p> </p> <p>I am upset about the lack from Standard Bank Internet Banking Department. I live on a farm 20 km from the nearest Standard Bank ATM. Every end of the month I have to use the ATM to pay my bills. This is frustrating because most of the time I have to drive around in town to find a working ATM.</p> <p> </p> <p>I prefer paying my bills from the comfort and safety of my home. </p> <p> </p> <p>A few years back, my husband closed his account at this bank. Maybe I should do the same. I can no longer tell all my friends how happy I am with the service from Standard Bank - I'm far from being happy.</p> <p> </p> <p>Regards</p> <p> </p> <p>Riette Benson</p>