IRRITATED!!!!!

Hi Team, I hope at least one of us is doing well—because it’s definitely not me right now. Here’s the situation: I requested a debit order change on my RA on 27 October because I wanted to pay far less than what I was paying before. I did this early because I like to plan ahead and avoid unnecessary inconveniences. My query was only attended to on 14 November, and even then, I had to chase for attention (I really don’t like being a Karen, so I let it slide). Eventually, I received the forms on the 14th, signed them immediately, assuming the changes would be processed before the next pay run. Fast forward to today, 26 November, and guess what? My account was double debited. HOW? I thought I closed all the gaps to prevent this. I trust you with my hard-earned money, and yet something this simple wasn’t executed correctly. Now I have to stress about debit orders bouncing, missed payments, and potential credit score impact—all while juggling work. Is that fair? I even spoke to a wonderful consultant at Liberty (thankfully for you), who told me the instruction was only received on the 22nd. Why so late? Of course, submitting on the 22nd would cause a double debit. I need:

An explanation of what happened and why. What will be done to fix this inconvenience ASAP.

Please confirm by end of day when the reversal will reflect in my account. Kind regards, Palesa Shange