Irresponsible bank

I was trying to transfer some money to my daughter today, but was unsuccessful. My wife also tried, but no luck. So, I complained to Standard Bank. They said that her accounts are blocked because of FICA requirements. Why was my daughter not informed? They know her email address. Standard Bank sends her emails now and then. Why did they block her accounts without warning? 2 debit orders are due today. I wanted to top up her account so there would be sufficient funds. Now, I don't know if the account will be penalized because of insufficient funds. If the PlusPlan account balance is below the R10k threshold, management fees are charged, and it's not my daughter's fault. My daughter has been told that she must go to the branch to submit the documents. She can't do it via email, like other companies do. My daughter is very upset. Bad service from Standard Bank, indeed.