1 reviews | Active since Mar 2009
irresponsible and con men in the bank
I went to Vosloorus branch on the 5/10/18 to get confirmation of my account for UIF. I was assisted by TT Vilakazi who was busy with his hand under his desk like scrolling messages on his phone, after he filled the form i brought from labour dept with my names but when it comes to my bank account he wrote in ********** 12 instead of mine, stamped it and signed it off and gave it to me. I took three steps from him and checked my form because i know my account number off by heart and it starts with 0211, i saw this number that i dont know, i went back immediately and enquired from him about this acc and he said to me it is my savings acc and i rep**** and said i dont have a savings account and he showed me the screen with three account numbers and said this is the one. Yo i said, but this profile is for Edward and i am not edward, he said sorry and scratched the umber and entered my ID number to get the correct details. i said how come you do that and you have spoiled my form now, the labour dept wont accept it like that bcs it is spoiled now, so if i didnt check , it means my money was going to be transfered into the wrong account when i get paid and to how many people is he doing that especially those who dont know their account numbers like me. shame this employee s not good for your business, imagine an old man or woman coming to the banks with a form from his pension and it ends up in the wrong hands because of this person. Really it is unacceptable since we leave in a country where people are conning people daily, now we have this con men right in the banks. This is very serious and risky. i had to go back to dept to request another form to go back again to the bank to be filled with the correct account, waste of precious time and expensive petrol. Please beware of such employees, your clients are not safe.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear cecilia
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear cecilia
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
