Irresponsible

I came in to the bank about 4 times already to change one number. My Internet Banking and cellphone banking is not working. And the agents who were supposed to help refuse to assist me in getting this to work. I asked for advice to change my account and was passed on like a burden to them. If I don't get some feedback or help. I will change my bank. This is irritating to be doing business and not getting service. Absolutely ridiculous. During the festive season, not to have access to your money is not something that is acceptable.