Irregular and Unexplained Interest rates

Hi<br> <br> In October last year 2014. I have opened a Personal Loan with Standard Bank via the Call Centre - of which I think that's where I went wrong.<br> <br> 1. In explaining the last above sentence. I used the contact centre because when I went to Nicolway Branch, I was told that I can't open they loan with them because I need to go to Fourways Branch and by then I wasn't mobile. Hence I did it via the Contact Centre.<br> <br> 2. Following up, in January and Feb I started noticing the irregular interest rates, I then around April, called in with STD Bank to enquire and I was put through the Finance where the advisor looked through my statement and agreed that the interests are abnormal. He then advised me to log a call with the closest branch which I then went back to Nicolway Branch. Of which I had already received bad service.<br> <br> 3. I went there in August to log a call with the Branch Manager and there was no feedback. Only after I went again in October I sort of got an indication of progress. My query is still not solved, I am not getting any positive feedback till today, although I am trying to sort it out because the interest keeps on increasing.<br> <br> Please help - [Email Removed]