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Ashley M
1 reviews | Active since Oct 2014
25 Mar 2021, 14:07
IRRATIONAL POLICIES
I have been with standard bank for almost 20 years. I have an active credit card and tried increasing my limit but was told I need to go into the branch to do this as I do not receive a payslip. My salary has been going into the same account ever since I opened it! Makes no sense as I have a vehicle finance and credit card with standard bank (without a payslip) but cannot increase my limit!
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 Mar 2021, 00:47 Hello Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply26 Mar 2021, 00:47
Official
Hello Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
26 Mar 2021, 10:26Hello Ashley
Thank you for posting your comment. Please check your e-mail. Kind regards
Complaint Resolution Centre
Thank you for posting your comment. Please check your e-mail. Kind regards
Complaint Resolution Centre
Standard Bank's reply26 Mar 2021, 10:26
Official
Hello Ashley
Thank you for posting your comment. Please check your e-mail. Kind regards
Complaint Resolution Centre
Thank you for posting your comment. Please check your e-mail. Kind regards
Complaint Resolution Centre
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Ashley M's updateReviewer Update
26 Mar 2021, 13:37Received, awaiting for sales agent to call.
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Ashley M's update26 Mar 2021, 13:37
Reviewer Update
Received, awaiting for sales agent to call.
AM
Ashley M's updateReviewer Update
01 Apr 2021, 07:13Utterly disappointed in Standard Bank and the manner in which this has been handled. I received a call from a sales agent on Monday 29 March, the application was application was approved and documents submitted on the same day. I was advised the turn around time was 24-48 hours before the limit increase was effective. I called in on Wednesday and the agent couldn’t give a me an answer as to what the delay was or what was going on. I received a call after emailing a complaints consultant and still the agent that called advised the same. I called in later that evening and was told by the agent that there were no notes or actions from the previous 2 calls. It’s 4 days since and still not resolved !!!
AM
Ashley M's update01 Apr 2021, 07:13
Reviewer Update
Utterly disappointed in Standard Bank and the manner in which this has been handled. I received a call from a sales agent on Monday 29 March, the application was application was approved and documents submitted on the same day. I was advised the turn around time was 24-48 hours before the limit increase was effective. I called in on Wednesday and the agent couldn’t give a me an answer as to what the delay was or what was going on. I received a call after emailing a complaints consultant and still the agent that called advised the same. I called in later that evening and was told by the agent that there were no notes or actions from the previous 2 calls. It’s 4 days since and still not resolved !!!