iresponsible

my standard bank acc was handed over to standard bank lawyers. I settled the account on January they promised email me a settlement letter, they failed to do that and this is affecting my score. Yesterday I went to standard bank they told me to call the lawyers office to tell them to sent me a settlement letter to my surprising this people are working to get why can't they sent a settlement letter to standard bank and standard bank sent it back to them. Because at the lawyers office they said I will receive settlement letter after 7 days I want it today because they failed to sent it on January