mM
mandieherbst M

1 reviews | Active since Sept 2016

07 Nov 2016, 13:19

Irene Branch - Cash Deposit

<p>I deposited R1500 cash into my account at the autobank at the Irene Branch today. The machine took my money however gave me a "cash retracted" error. I went into the bank where I was met with rude unhelpful people. I am extremely unhappy and concerned. I have NO proof that I deposited R1500. I was not given any form to complete, I had to write me details on a peace of paper - that is it! I was so upset at the service that I stormed out. I have absolutely no idea if I am EVER going to get my money, and I needed that money in my account today. I do not undertand how the bank let you deposit money without putting an amount in at least???? I pay in at the autobank because it is suppose to show immediately and not cost me money. </p>

0
Replies (4)
mM
mandieherbst M's update07 Nov 2016, 13:42
Reviewer Update

So I have a reference number and I am now being told that it will take 7 days for the money to be in my account - UNACCEPTABLE!

Standard Bank
Standard Bank's reply07 Nov 2016, 15:39
Official

Good day Mandie Herbst

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply08 Nov 2016, 09:23
Official

Good day Mandie Herbst

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply08 Nov 2016, 13:04
Official

Dear Mandie Herbst

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***