JB
Jo B
1 reviews | Active since Jul 2024
30 Jul 2024, 16:11
IRATE CUSTOMER
Standard Bank are absolutely useless at following up ***** Cases. I had an issue with Credit card ***** earlier this month when they experienced their cyber issue, and this is still not resolved. You can call the ***** line, and they say you will be connected within 10 minutes to a consultant, - well 1 hour and 30 mins later i still am holding on.
I have a reference for the call I initially logged, but when trying to follow up on this, it's impossible to get any feedback, or the issue resolved, - let alone the money back.
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Standard Bank's replyOfficial
30 Jul 2024, 16:22Hi Jo B
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2024, 16:22
Official
Hi Jo B
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***