CF
Charlene F
1 reviews | Active since Dec 2019
01 Dec 2019, 16:29
Inword payment
Regarding Inwords payment - this service is not as advertised... Follow-up was done and apperently the App was upgraded. I tried to submit the release of payment but nothing happenned. App seems to be not working... I also contacted Standard Bank whereby they informed me the app is not working but they will resolve the query and they said that the money will be cleared monthly wirthout me following-up. According to Standard Bank all is in order but due to the bad sevice the money is not in my account in due time for my debit orders! I feel like going to anoher bank!!
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Replies (2)
Standard Bank's replyOfficial
02 Dec 2019, 02:48Hello Charlene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
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Standard Bank's reply02 Dec 2019, 02:48
Official
Hello Charlene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
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Standard Bank's replyOfficial
11 Dec 2019, 09:51Dear Charlene Ferreira
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Dec 2019, 09:51
Official
Dear Charlene Ferreira
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***