Inward Transfers is massive nightmare.

Worst Bank I have dealt with. And I am pretty sure my complaint will be answered with their standard auto response on Hello Peter like all other complaints... that's it for presonalized Banking! I am really disappointed with poor service delivered by Standbank lately.

As a consultant I do work for an oversees company and every month they Wire transfer payments to my account at Standarbank, and every month it’s a hazzle to get things sorted. On Wednesday I went to their branch in centurion to try figure out WHY I was not yet contacted by Inward Payment, and WHY I am never able pick up and release the payment myself on my internet banking. They did all kinds of “things” and told me it should show up on my banking but noting yet.

This morning, I phone the helpdesk and was told to send an email to *** which I did, but not reply, no reference no nothing. The email does not seem to work… Googling around trying to find a way to have my money release, I found your .... Whatsapp Channell!!! And yes , you chatbot seems to more intelligent then your customer services agents as it was able to very quickly confirm that a payment indeed came in!! But, I am not able to release the money because the BoP category is not on the list supp**** on the whatsapp list of options. I have filed a complaint to ***