INVESTMENT TURNED INTO DONATION FROM 7 DAYS NOTICE TO MORE THAN 45 DAYS

I never knew I will struggle like this to get out my money from investment account, I went to Standard bank dobsonville to close my access save account which was 7 days notice on the 12 of April 2021, whas I was advised that I will get my money on the 19 transferred to my standard bank account pure save as per instruction given to them. on the 19 April I saw money went out from access save but unfortunetly did not credt my other account which is pure save, I contacted call center for assistance they told me funds will only reflect in my other account next day. on the 20 April the was no credit and investment account was closed. I called call center where they ref the matter to the branch b sending email after they call them with no respond. I then receive a call from the branch on the 27 April 2021 where they told me that funds did credit my account because of FICA so they need my proof of address, they requested me to send them proof of address and from the they told me my funds should reflect next day. I did get any funds until Saturday I went to the branch to ask whats happening with no help what they told me is branch manager is busy with it and I will only receive it on Monday. I try to call to speak to the manager with no lucky he does not want to speak to me he promise to call me back even today no call from her. I tried to send several email to the email I send a proof of address as well the is no respond. I call customer services for futher assistance as I waited for more than 45 day for a 7 days notice all they say is the is nothing they can do which means my money just gone just like that. IF I KNEW I WILL NOT HAVE OPEN THIS ACCOUNT IN THE FIRST PLACE.