Investment account not open for 4 days

Good Day <br> <br> I have complaint I was at Standard Bank Lambton court on Monday the 22th February 2016 to reinvest my savings. I was assign to the consultant Dorothy Van Coller to assist me with the reinvesting of my funds<br> She try to help me for almost an hour to only inform me that standard bank upgraded to a new system and now the system is off line. She then completed the manual forms to open the investment account for me to re-invest the money and inform me that she will call me later the Monday afternoon to let me know that the account has been open.<br> <br> Today is Thursday and I have not receive any form of communication from the consultant. It four days later , will I be earning interest for this four days that the money was not in an investment account.<br> <br> Please investigate and advise if the account will be open or if I must make alternative arrangements <br> <br> Kind Regards<br> Ronelle Sei<br> ***<br> <br>