Investigators are falling to do their job

Good Morning,<br> <br> Please I need your help. David from the standard bank contacted me regarding my case and he is still telling me that they can not bring my money back as I did not send the proof that I contacted standard bank to report the case. As I mentioned on my previous complain, I did not use MY OWN CELLPHONE to call standard bank to block my card and It is not my fault that i did not have the airtime on my phone to call as i did not know i was going to get ******. David keeps on repeating himself that he is still waiting for the phone bill for the cellphone I used to call on the 30 November 2015 to block my card. I wish there is someone else who can assist me on this matter as David is getting paid to do nothing. <br> <br> I was also given an ombudsman for banking services number *** to call as a proof that they are failing to help me.<br> <br> Please help me, case number: ***<br> <br> Patricia Lucky