Investigation? What investigation?

<p>The following is a copy of an email I sent to Std Bank debt collections department regarding their feedback. I am extremely upset by their findings and therefore needed to provide you with feedback regarding my own "investigation" of my balance dispute.</p> <p> </p> <p>Good day</p> <p>I would like to dispute your findings. As per your email you state that the account was written off as bad debt since 10.04.2008 and you sent statements to Debt Busters from 01.01.2011.</p> <p>Yet today I received a statement (see attached), that shows payments made to the account between 11.05.2009 up to and including 01.01.2014. I also include statements from payments made to Debt Busters to repay this account from 25.07.2014 to 24.08.2016.</p> <p>I can confirm telephonic confirmation from Vinesh at a collection company by name of DMC (http://www.dmc.co.za/). According to him they received said account for collection. It was handed to them by Std Bank on 1 December 2014 and recalled by Std Bank 1 July 2015 with no reason attached for the withdrawal.</p> <p>I also attach emails sent to Hector ********** regarding this account. You will notice that communication was made with Hector December 2015. To date I have not received any further feedback from him regarding this account. And I can neither trace him or his company via online searches.</p> <p><br />As per my Debt Busters proof of payments I have made regular payments to this account in order to settle it. So please review and advise accordingly.</p> <p>In the mean time this will be loaded to Hello Peter.</p> <p>Regards<br />Omar Lawrence</p> <p> </p> <p><em>Concerns raised:</em><br /><em>• Balance dispute</em></p> <p><em>We have noted the attached distribution list for balance confirmation and we have completed our investigation herein our findings:</em></p> <p><em>Kindly be advise that according to our records balance for overdraft account ********** 65******B02 is correct as it is still owing an amount of R9,677.85</em></p> <p><em>- According to our records the overdraft was written off as bad debt since 10.04.2008, meaning that since Debt Review inception no interest was charged to ********** /><em>- Our Admin department have issued statement to Debt Busters from 01.01.2011 to date in order to see that account is still owing.</em></p> <p><em>Card account: ********** ********** 36 linked to ********** ********** 10 – is no longer owing as paid up and it is true that you were refunded R2020.52.</em></p> <p><em>Matter is now closed because statement was issued to Debt Busters for balance confirmation.</em></p> <p><em>In conclusion:</em></p> <p><em>Further negotiations may be entered with our Recoveries Department at ********** as matter is no longer with Debt Review.</em></p> <p><em>Find the above in order.</em></p> <p><em>Yours Faithfully</em><br /><em>Debt Review Department</em><br /><em>Credit Rehabilitations and Recoveries</em></p>