KM
Koketso M
1 reviews | Active since Jan 2014
26 Aug 2024, 15:13
***** investigation
My account was blocked on the 16th of August, to date I have never received a call all I get when I call is that they are investigating. I have not been able to pay my bills due to the day and I am living on loans to buys things like electricity and food for my children.
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
26 Aug 2024, 15:16Hi Koketso.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Aug 2024, 15:16
Official
Hi Koketso.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
KM
Koketso M's updateReviewer Update
26 Aug 2024, 15:17I am not holding my breath, I have been waiting for a call from the 16th of August
KM
Koketso M's update26 Aug 2024, 15:17
Reviewer Update
I am not holding my breath, I have been waiting for a call from the 16th of August
Standard Bank's replyOfficial
27 Aug 2024, 08:39Good day Koketso.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Aug 2024, 08:39
Official
Good day Koketso.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
KM
Koketso M's updateReviewer Update
27 Aug 2024, 10:39When you say priority and timeously you are to where on the scale of 1 to 10, 1 being the lowest. I have still not received a call from STD Bank, or any communication
KM
Koketso M's update27 Aug 2024, 10:39
Reviewer Update
When you say priority and timeously you are to where on the scale of 1 to 10, 1 being the lowest. I have still not received a call from STD Bank, or any communication
KM
Koketso M's updateReviewer Update
27 Aug 2024, 14:32Good day, I have still not received any feedback regarding my query
KM
Koketso M's update27 Aug 2024, 14:32
Reviewer Update
Good day, I have still not received any feedback regarding my query
KM
Koketso M's updateReviewer Update
27 Aug 2024, 15:26I appreciate that,
KM
Koketso M's update27 Aug 2024, 15:26
Reviewer Update
I appreciate that,
KM
Koketso M's updateReviewer Update
27 Aug 2024, 17:54.Please share what I need to do to get this issue resolved please
KM
Koketso M's update27 Aug 2024, 17:54
Reviewer Update
.Please share what I need to do to get this issue resolved please
KM
Koketso M's updateReviewer Update
27 Aug 2024, 18:31When can the investigators call me back. I need you to treat this as urgent. I am also a shareholder.
KM
Koketso M's update27 Aug 2024, 18:31
Reviewer Update
When can the investigators call me back. I need you to treat this as urgent. I am also a shareholder.
Standard Bank's replyOfficial
28 Aug 2024, 07:47Dear Koketso
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2024, 07:47
Official
Dear Koketso
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Koketso M's updateReviewer Update
28 Aug 2024, 09:54Hello Standard bank please stop sending people to call me offering me services you offer when my account is still blocked.
KM
Koketso M's update28 Aug 2024, 09:54
Reviewer Update
Hello Standard bank please stop sending people to call me offering me services you offer when my account is still blocked.
KM
Koketso M's updateReviewer Update
28 Aug 2024, 10:30I do not need an apology I need a resolution
KM
Koketso M's update28 Aug 2024, 10:30
Reviewer Update
I do not need an apology I need a resolution
Standard Bank's replyOfficial
28 Aug 2024, 15:18Good day Koketso
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2024, 15:18
Official
Good day Koketso
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
KM
Koketso M's updateReviewer Update
28 Aug 2024, 21:42ok
KM
Koketso M's update28 Aug 2024, 21:42
Reviewer Update
ok
Standard Bank's replyOfficial
29 Aug 2024, 07:32Dear Koketso
Our team will contact you as soon as feedback is received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will contact you as soon as feedback is received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2024, 07:32
Official
Dear Koketso
Our team will contact you as soon as feedback is received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will contact you as soon as feedback is received.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***