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Prudence M
1 reviews | Active since Nov 2015
22 Nov 2015, 11:22
Invalid withdrawal
Withdrew R2 000 from a standard bank ATM at jabulani mall a few weeks ago, using my Investec card. The ATM sent an error message that said transaction was cancelled and returned my card. The withdrawal was indicating as a valid transaction. After my bank has investigated with the bank they indicated its a valid withdrawal. How so because I ddnt receive any cash? Furthermore the ATM cancelled the transaction. Why do we have to suffer for ATMs that are not working properly?
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Standard Bank's replyOfficial
23 Nov 2015, 15:19Hello prudence5555,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply23 Nov 2015, 15:19
Official
Hello prudence5555,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,