XN
Xian N
1 reviews | Active since Apr 2022
07 Jul 2023, 16:54
Invalid Card
I recently just experienced an issue with Standard Bank. They had blocked my account for more than a month with no communication or reasoning to why this had happened. After many complaints, if was resolved thanks to a friendly gentleman. A few weeks later it's now my bank card that has become invalid. I haven't used it for 6 days and it's now invalid. I'm getting so tired of having issues with the bank. I need this resolved immediately.
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Replies (3)
Standard Bank's replyOfficial
07 Jul 2023, 17:04Dear Xian
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jul 2023, 17:04
Official
Dear Xian
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Xian N's updateReviewer Update
10 Jul 2023, 12:26This is becoming frustrating! Begging standard bank to resolve issues. They have no way of communicating with their clients! The service is getting worse! Blocking my accounts for no reason and now my card. No one communicates anything! It's embarrassing to go to a store and then realise your card is blocked. Funds cannot be processed, how do you expect people to survive? The least you'll can do is communicate. your ***** department is just as bad cause no one can ever give you a clear reason to why things occur besides stating they will get back to you. Seriously Standard Bank youll deserve the trophy for worst bank!
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Xian N's update10 Jul 2023, 12:26
Reviewer Update
This is becoming frustrating! Begging standard bank to resolve issues. They have no way of communicating with their clients! The service is getting worse! Blocking my accounts for no reason and now my card. No one communicates anything! It's embarrassing to go to a store and then realise your card is blocked. Funds cannot be processed, how do you expect people to survive? The least you'll can do is communicate. your ***** department is just as bad cause no one can ever give you a clear reason to why things occur besides stating they will get back to you. Seriously Standard Bank youll deserve the trophy for worst bank!
Standard Bank's replyOfficial
10 Jul 2023, 13:13Good Day Xian
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2023, 13:13
Official
Good Day Xian
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***