MN
Malcolm N
1 reviews | Active since Dec 2016
04 Sept 2020, 09:58
Invalid and misleading online processes
When logging in to my Standard Bank profile I immediately get declined when applying for a home loan without any information requested or reason provided.
When applying on the website I get confirmation that application has been submitted and a consultant will be in contact but nothing further. Last application was submitted on 1-Sep-20 and I am still awaiting a response from Standard Bank.
Maybe it's intentional to force applications to go via a Bond originator so that someone else benefits for no reason.
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Replies (1)
Standard Bank's replyOfficial
04 Sept 2020, 15:54Dear Malcolm Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply04 Sept 2020, 15:54
Official
Dear Malcolm Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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