GD
GhostBuster D
1 reviews | Active since Aug 2022
19 May 2023, 15:31
Introducing more problems ... why?
Someone from your Sea Point branch told me that I need to update my details and physically go into the bank to do this. When I asked him what information he needs - he ignored me. I don't want to stand forever in a queue. Why can't I send the required information via email ?
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
19 May 2023, 15:40Dear GhostBuster
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply19 May 2023, 15:40
Official
Dear GhostBuster
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Best regards,
GD
GhostBuster D's updateReviewer Update
19 May 2023, 16:43Please check what documentation is required.
Account Number: ***
Is it the savings account or another account that is the issue ?
I prefer to be able to update my information via the phone or via email as I hate waiting any long queues.
Account Number: ***
Is it the savings account or another account that is the issue ?
I prefer to be able to update my information via the phone or via email as I hate waiting any long queues.
GD
GhostBuster D's update19 May 2023, 16:43
Reviewer Update
Please check what documentation is required.
Account Number: ***
Is it the savings account or another account that is the issue ?
I prefer to be able to update my information via the phone or via email as I hate waiting any long queues.
Account Number: ***
Is it the savings account or another account that is the issue ?
I prefer to be able to update my information via the phone or via email as I hate waiting any long queues.
Standard Bank's replyOfficial
19 May 2023, 16:47Good day GhostBuster
Thank you for providing the below. We have referred the below to our consultants.
Our team will update you on our investigating this matter.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for providing the below. We have referred the below to our consultants.
Our team will update you on our investigating this matter.
Kind Regards
Standard Bank Hello Peter Team ***
Best regards,
Standard Bank's reply19 May 2023, 16:47
Official
Good day GhostBuster
Thank you for providing the below. We have referred the below to our consultants.
Our team will update you on our investigating this matter.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for providing the below. We have referred the below to our consultants.
Our team will update you on our investigating this matter.
Kind Regards
Standard Bank Hello Peter Team ***
Best regards,
GD
GhostBuster D's updateReviewer Update
22 May 2023, 14:20Still haven't received any feedback ... Can I send what you need via email ?
GD
GhostBuster D's update22 May 2023, 14:20
Reviewer Update
Still haven't received any feedback ... Can I send what you need via email ?
Standard Bank's replyOfficial
22 May 2023, 14:43Hi GhostBuster
Your concerns have been escalated to our management team.
Kindest regards, Standard Bank Hello Peter Team***
Your concerns have been escalated to our management team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply22 May 2023, 14:43
Official
Hi GhostBuster
Your concerns have been escalated to our management team.
Kindest regards, Standard Bank Hello Peter Team***
Your concerns have been escalated to our management team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's replyOfficial
23 May 2023, 11:21Dear GhostBuster
We have received feedback from our Sea Point management team, as they have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to assist in your matter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We have received feedback from our Sea Point management team, as they have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to assist in your matter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Best regards,
Standard Bank's reply23 May 2023, 11:21
Official
Dear GhostBuster
We have received feedback from our Sea Point management team, as they have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to assist in your matter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
We have received feedback from our Sea Point management team, as they have confirmed that the matter has been resolved.
We would like to thank you for giving us the opportunity to assist in your matter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team
Best regards,