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wasungu W

1 reviews | Active since Mar 2009

24 Feb 2020, 16:02

Internet Banking "Up to Pawpaw"

once again SB's internet banking is "up to pawpaw", annoying, frustrating, irritating and largely unusable. 30 minutes to get an One Time Password? And this is not the first time this total lack of "customer service" has been experienced, reported to SB as well as HelloPeter but ZERO has been done to improve this. In fact matters have deteriorated!!!!!

0
Replies (2)
Standard Bank
Standard Bank's reply25 Feb 2020, 06:04
Official
 
Hello Philip
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Mar 2020, 16:13
Official
Dear philip

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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