GT
Gertrude T

1 reviews | Active since Mar 2009

10 Mar 2017, 10:24

internet banking sucks

<p>i have a business account with standard bank . this morning when trying to logon no OTP was smesed to me and i tried several attempts to no avail</p> <p>after a while i decided to use the new banking site which also inform me to go to the branch and re-set my ATM pin, iam not the one who is at fault here , do ui have to go and sit in the back for something that was done by yourstupid system , you must be joking , when i call the stiupid call centre there was still no response . you hold forever and what if someone is *****ing yoru money?i need all my money and am moving my account elsewhere and will make sure mone of my friend uses your stupid system. the reason why i have internet banking is becaise i dont want to go to the branch </p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Mar 2017, 13:24
Official

Thank you for your posting on Hello Peter.

We apologise for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Mar 2017, 10:41
Official

Dear Gertrude

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has now been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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GT
Gertrude T's update20 Mar 2017, 22:39
Reviewer Update

To cut a long story short, Clint petersen has been awesome in dealing with this matter . Keep it up Clint