PL
Patrick L

1 reviews | Active since Oct 2011

13 Sept 2016, 08:39

Internet Banking/Stanlib Unit Price Glitch

<p>I have a Stanlib unit trust account linked to my Standard Bank Internet banking. The unit price, together with its date, is supposed to update daily (except weekends and holidays) and reflect the previous day's value.</p> <p>The price and date currently showing have remained unchanged since last week Friday, with the date still showing as "2016-09-08," which is now five days behind.</p> <p>Please fix this defect ASAP.</p>

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Replies (4)
Standard Bank
Standard Bank's reply13 Sept 2016, 14:48
Official

Good day Patrick

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply13 Sept 2016, 14:48
Official

Good day Patrick

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply13 Sept 2016, 14:49
Official

Good day Patrick

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply22 Sept 2016, 10:07
Official

Dear Patrick

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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