SH
Shastra H

1 reviews | Active since Aug 2015

26 Sept 2016, 08:02

Internet Banking Site Not Working

<p>I am unable to login to your internet banking, it keeps saying I have not entered my card, CSP and Password when I have, I then get a SMS to say I am logged into internet banking when your front end says otherwise. This has been an issue since last week. I have tried to submit a complaint on your website but this also does not work </p>

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Replies (2)
Standard Bank
Standard Bank's reply26 Sept 2016, 14:13
Official

Good day Shastra

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply04 Oct 2016, 13:53
Official

Dear Shastra

Thank you once again for your posting.

I refer to our email correspondence and telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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