Internet banking profile disabled

We went in to the bank on Thursday, 2 April to change the OTP on the internet banking. This is specifically after having to come down from Gauteng to Port Shepstone to do this at the branch. Went walking out of there, we were assured everything should be fine within 2 hours, now today, 6 April, after not being able to access the internet banking and phoning the customer care centre, I was told that NO OTP has been loaded and therefore the internet banking was disabled!! Today is a public holiday and I am returning to Gauteng tomorrow morning, with no time to go the bank again. This is absolutely ridiculous!!! So what was the purpose of making time to go to the bank and try and resolve, and now there is a bigger mess!!!!