DF
D F

1 reviews | Active since Sept 2016

26 Oct 2016, 14:28

internet banking problems

<p>Did an EFT now - worked fine.</p> <p>Did another EFT - said successful initially then looked at bank statement - 2nd eft didn't go through.</p> <p>Tried the process again - same scenario.</p> <p>Tried to call your call-center (1st call) , person I spoke to never came back.</p> <p>2nd call to call-center waited 6 minutes for someone to speak to - took too much effort - so I thought it would be quicker to complain here.</p> <p> </p> <p>Did my 2nd EFT go through or must I do it again ?</p>

0
Replies (4)
Standard Bank
Standard Bank's reply27 Oct 2016, 09:26
Official

Good day Have2complain

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,

DF
D F's update27 Oct 2016, 10:15
Reviewer Update

***

Standard Bank
Standard Bank's reply28 Oct 2016, 09:15
Official

Good day Have2complain

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Best regards,

Standard Bank
Standard Bank's reply01 Nov 2016, 09:43
Official

Good day Have2complain.

Thank you for allowing us an opportunity to address your complaint. 

 

We value your feedback and continuous support.

 

Kind regards

 

Complaint Resolution Centre

***

*** (fax)

***

 

Best regards,