INTERNET BANKING PLATFORM CHANGE

Dear Standard Bank,

I have been with your bank for 30 years and find the current situation with the change in internet banking platform absolutely unacceptable and unprofessional.

I have spent over 6 hours on 3 different occasions at the branch and numerous hours on the phone, trying to get to use my internet banking as I did before.

The change to the new platform has completely messed up the system, with numerous issues that simply do not get resolved in total.

Currently, I can access the new internet business platform (after a long battle) but several of the beneficiaries are missing (despite it being transferred more than 5 time from the old platform)

Also, the new platform does not allow you to set payments for a specific date, nor does is show history of payments made when you access the beneficiaries section.

Further if you have 156 beneficiaries (as I do) you must scroll through a number selection from 1 to 16 (that does not work as it should) to get to where you want to be, because the search function does not work properly! The functioning is completely wrong in how it was set up.

Beneficiaries like SARS is not listed under the normal list, and you must try and find them somewhere else?

It is a mess and absolutely not up to standard!!

I also managed (after a big hassle) to access the old site (with a different password and login), but when I want to change the reference number on for instance SARS PAYE account, it gives me a warning that my account is *****ulently being accessed! I called ***** department and after another half an hour, had their confirmation that the issue has been cleared. “I should ty again half an hour later.”

I dit, a few times and again this morning and no, the same problem is still present!

How am I to operate my daily business if the bank I have been with for many years simply cannot get their act tougher! Waiting time for internet banking assistance telephonically exceed 20 to 40 mins! Who has time to waste sitting waiting for a banking consultant to assist you with an issue that should not be there in the first place!

I am at the point that I am seriously considering closing all my accounts and to rather move to a bank that can at least provide his customers with a basic service!

I trust you will send this to the people in charge of this mess, and ensure it gets resolved ASAP, as I am fed up this incompetence!