TB
Thabang B
1 reviews | Active since Oct 2019
23 Oct 2019, 19:53
Internet banking payment error cdi
Hello I need to pay a company via internet banking and entered their banking details as I normally would when making an online payment. I then got a message saying that the amount could not be paid because the company already exists on the company directory index (CDI) but with a different account number. Problem is that the company i want to pay has about 3 accounts on the standard bank directory. How do I know which one to choose from? I need to make an urgent payment! Please fix this asap. I don't want to choose from your directory, I want to insert the company banking details as they have provided me, instead of making a payment blindly.
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Standard Bank's replyOfficial
24 Oct 2019, 04:12Hello Thabang
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Oct 2019, 04:12
Official
Hello Thabang
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***