internet banking otp not changed

<p>My wife has sent an email in October to change our OTP and nothing was done. It was sent on 12 January again and nothing done. We are overseas and cant get into our bank account. Complaint centre mailed me and when i phoned them they said that they are referring it to a manager within the next 24 hours. I still cant sign into my bank account and need to transfer money URGENTLY!!!! This service is pathetic as I am not getting any help from Standard ban****</p>