LT
Lars T
1 reviews | Active since Jul 2012
05 Nov 2022, 09:54
Internet Banking not answering the phone - 25 mins and counting …..
I am inside Standard Clearwater Mall trying to resolve a scheduled payment query as the payment doesnt show on the phone app, or on the internet. They dialed me through to the Standard Bank internet banking division. I have been on the phone for 25 mins and counting.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Nov 2022, 10:03Hi Lars
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Nov 2022, 10:03
Official
Hi Lars
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LT
Lars T's updateReviewer Update
06 Jan 2023, 11:24After many promises being made by Standard Bank since 5 November, this problem has not been resolved. I am now being charged "Non-payment fees" of R65 per month as there are insufficient funds due this auto-payment still going through and Standard Bank has never resolved the problem. I eventually deleted this beneficiary, yet Standard Bank Internet department is not contacting me to resolve the matter
LT
Lars T's update06 Jan 2023, 11:24
Reviewer Update
After many promises being made by Standard Bank since 5 November, this problem has not been resolved. I am now being charged "Non-payment fees" of R65 per month as there are insufficient funds due this auto-payment still going through and Standard Bank has never resolved the problem. I eventually deleted this beneficiary, yet Standard Bank Internet department is not contacting me to resolve the matter
Standard Bank's replyOfficial
06 Jan 2023, 11:40Good Day Lars
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Jan 2023, 11:40
Official
Good Day Lars
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***