Internet banking - No use still have to go to a Branch!

So there was suspected ***** on one of my cards which has now been blocked. This card was linked to my Internet & app banking. So i was told to link another card to my profile but now there are no beneficiaries which means i cannot pay anyone. Its end of the month and i can't pay my accounts! I called the call center and they simply say i have to go into the branch for them to load my beneficiaries. In this day and age i seriously have to go into the branch! How behind are they!!!