1 reviews | Active since Sept 2016

31 Oct 2016, 12:07

Internet banking nightmare

<p>I have been experiencing difficulty for weeks w.r.t logging into the new standard bank internet site. i register on the new page, however when i want to copy my old profile i receive a message saying there is a problem with my profile and i need to call ********** 000...</p> <p>i can't tell you how many times i have tried calling that number and being placed on hold for over 20 minutes every time. i even went into the branch and they told me i need to contact the number.</p> <p>Not being able to access my internet banking is a huge inconvenience to me</p> <p>can someone please assist me urgently</p> <p> </p>

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Replies (5)
Standard Bank
Standard Bank's reply31 Oct 2016, 14:11
Official

Good day Tamzon Courtney Pyne

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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's update01 Nov 2016, 09:34
Reviewer Update

Good day

Please let me know what further information you request as i have indicated that i have NOT been assisted by anyone so unfortunately i do not have a name or reference number of which i would gladly have provided if the phones calls were actually being answered at the call centre

Regards

Tamzon

Standard Bank
Standard Bank's reply01 Nov 2016, 15:28
Official

Good day Tamzon Courtney Pyne

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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's update02 Nov 2016, 13:09
Reviewer Update

Thank you x

Standard Bank
Standard Bank's reply07 Nov 2016, 09:49
Official

Dear Tamzon Courtney Pyne

Thank you once again for your posting.

I refer to my email correspondence and our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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