1 reviews | Active since Jun 2015
Internet banking login
Good Day.
I tried to log into internet banking today to find the website has changed. When I tried to log in on the new webpage using my email address as I normally do, it did not work. I have tried twice now and I know if it does not work a third time it your accounts are frozen, and one has to go into the bank branch etc etc.
How do you sign into internet banking, I have been using it for some time now so I do not need to register. There are only two options sign in or register. No instructions or any information on the new webpage.
This is really very inconsiderate, changing the webpage with no warning that one will no longer be able to log in, especially at month end when people are busy and need to pay things. The queue here at the standard bank at month end and the first week of a month goes right up the street, so going into the bank branch is not an option.
I HAVE AN INTERNET BANKING PROFILE, SO HOW DO I LOG INTO INTERNET BANKING NOW??? IB support doesn’t respond, other than an automated message and reference number.
At least the last time you changed the webpage and log in, you gave us time to change our profiles to the new log in while the other was still in use.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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How do I log into Internet banking now?
Or How do I get help with internet banking problems?
IB support don’t reply. The last time I phoned the Standard bank call centre it was a complete waste of money in phone charges, all they did was admit that your banking app doesn’t work properly on IOS devices and could offer no help at all.
The Standard bank seems to have a big push on to attract new clients/customers, but you unable service your existing clients/customers properly.
How do I log into Internet banking now?
Or How do I get help with internet banking problems?
IB support don’t reply. The last time I phoned the Standard bank call centre it was a complete waste of money in phone charges, all they did was admit that your banking app doesn’t work properly on IOS devices and could offer no help at all.
The Standard bank seems to have a big push on to attract new clients/customers, but you unable service your existing clients/customers properly.