EP
Esther P
1 reviews | Active since Jul 2019
20 Dec 2021, 08:10
Internet banking issues
If a -100 rating was possible, then yes this is what they deserve. Been having internet banking issues since the upgrade , the first weekend of December - have not been able to make imperative payments as a business, so yes, we will be leaving and taking our business elsewhere. Spent hours on the phone with no assistance and no one coming back to us. The consultants are unable to assist in the bank as they have to call the same useless internet banking call centre - so no point in sitting in the bank queues for hours on end. Your IT team has obviously f*&^ up a service which was working fine for many years...extremely frustrated!!!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Dec 2021, 09:12Dear Esther P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Dec 2021, 09:12
Official
Dear Esther P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
22 Dec 2021, 13:19Dear Esther P
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Dec 2021, 13:19
Official
Dear Esther P
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
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