Internet BANKING issue unresolved for 3 weeks and counting!

Initially made Standard Bank aware of internet banking issue on 24th October. Called Standard Bank – they informed me that their technicians needed 7 business days to look into the issue – so I was initally significantly inconvenienced. About an hour before the 2nd Nov deadline, I receive an SMS telling me service request resolved. NONSENSE! My internet banking still doesn't function. I can hence do absolutely nothing - make no payments; I cannot even click anywhere on the website. Shocking service! A bank that doesn’t allow the customer to “bank”!

I still have exactly the same error I initially encountered on October 24th. I’ve since been sent from pillar to post (phoning the call centre at my cost and time), with no urgency and no resolution – outside of being told to go into the branch and get a debit card and to then link via internet banking etc. This is NOT a solution. I want this resolved as a matter of URGENCY, so that I can do my 'banking', Thereafter, I will take my banking elsewhere, as this is quite simply unacceptable. Shocked by what I’ve endured – wondering what the hell I pay Standard Bank for! (I have growing record of all the emails/names/dates etc. - evidence of all the empty promises and such...)